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What can I do if verification doesn’t work?

If your verification fails, it could be due to:

  • Your ID document is invalid or damaged
  • The information is not clearly visible
  • There are reflections or blurriness in the photo
  • You didn’t complete all required steps (including selfie, if needed)

? Tip: If it still doesn’t work, contact us via Messenger or send us an email. We’ll help you figure out what went wrong and guide you through the process.

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